HS18 CRM redesign
HomeShop18 CRM Redesign
Redesign of the existing customer support web application used to take orders for TV consumers and to merge it with the case panel used to register and manage cases reported by customers.
The challenge was to do a single screen design which is specific to customer needs and easy for the customer service agent to resolve issues in quick and efficient way.
The challenge was to do a single screen design which is specific to customer needs and easy for the customer service agent to resolve issues in quick and efficient way.
